Coronavirus information

You may get an answering machine if the team is busy or if the office is closed. Please leave a message and we will return your call as soon as possible. Accessibility information about Guy’s and St Thomas’. Patients About your care Make, cancel or change an appointment Staying in hospital Your outpatient appointment Give your feedback. Dermatology Emergency care Maternity services Sexual health Urology. For patients About our research Frequently asked questions Get involved Studies and trials. For researchers Facilities and contacts. For industry Key contacts. Sector-specific Dentistry Nursing and midwifery Postgraduate medical education Undergraduate medical education. Our vacancies Application process Current vacancies Join our staff bank.

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If you have a concern about yourself or about a relative or friend in our care, we recommend that you raise your concerns first of all with the people who are providing the care. They will usually be best placed to help you and to put things right as soon as possible when they go wrong. If you want help with doing this, PALS can help you.

Servicepals dating. The service provides on the spot information and helps to resolve concerns quickly and efficiently. This means that your forms will always be.

If you have any issues or concerns please contact our patient advice and liaison service PALS or complaints team. An answer phone system operates at busy times and out of hours. Please leave a message with your name and phone number and a member of staff will call you back within 24 hours. Our PALS office is currently closed. If, despite our best efforts, we are not able to resolve your concerns informally with the staff caring for you or via PALS, you have the choice to make a formal complaint.

To make a complaint please email our complaints office at: ICHC-tr. Complaints nhs. Download our easy read leaflet.

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We are committed to providing the highest standards of care with courtesy and respect at all times. However, from time to time service users or carers may have concerns about their care and treatment. PALS will act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, contact relevant organisations to negotiate immediate or prompt solutions. If necessary, they can also refer service users and families to specific local or national support agencies.

We run a dedicated PALS service to help people using all of the services at the hospital. Something wrong – What to do if you are unhappy easy-read leaflet.

Coronavirus (COVID): Information about our service. This service is running as normal at the moment. Please see the details below. Keep up-to-date with the​.

The Isle of Wight NHS Trust is committed to providing you with the highest quality service possible; we want you to be satisfied with your care, the environment and our attitude. The Trust welcomes comments and suggestions from everyone: patients, visitors, carers or relatives. Such feedback allows us to learn from your experience so we can improve the services we offer. Making a complaint or raising a concern will not adversely affect your care and treatment; and no information will be held within your clinical records.

Patient Experience Officers are there to offer information and advice to help address any concerns you may have. Telephone Number: or via the Hospital Switchboard Email: iownt. PatientExperience nhs. Throughout the hospital you will find PALS leaflets that can be used to provide us with general feedback about your experience of the Trust, whether positive or negative. If you have a concern, we would appreciate you raising it with us at the earliest opportunity.

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Patient Advice and Liaison Service (PALS) at Northampton General Hospital. your name, the patients name, date of birth and a summary of your enquiry).

If you need to contact us, please email crhft. If you are trying to contact someone directly from the Assistance and Complaints Team please use their telephone number or email address, as these will also be checked regularly. Always tell us when you are worried about something. The best way to resolve a problem is often to talk to the staff who are responsible for your care and treatment.

Speaking to someone while you’re a patient on a ward, or when you’ve come for your clinic appointment is often the best way to sort the issue quickly and effectively. Your relative or carer can also act on your behalf as well if you don’t feel ‘up to it’. Don’t worry about telling us that you’re not happy about something – we’d much rather try and resolve things straight away so it doesn’t affect your stay or visit and it doesn’t become a bigger issue that leads to a formal complaint.

If you want help with a concern, PALS can support you.

Patient advice and liaison service (PALS)

Following the decision taken by the UK Government on 23 March to impose further restrictions on the movement of people in order to tackle the spread of Covid, we regret that the Patient Advice and Liaison Service will not be providing any face to face services until further notice. Patients and relatives are still welcome to contact us by telephone on: or If there is no-one available to answer your call, please leave a message on our voicemail facility and we will contact you as soon as possible.

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As a patient, relative or carer sometimes you may need on-the-spot help, advice and information or someone to act on your behalf. PALS provides confidential advice and support, helping you to sort out any concerns you may have about the care we provide and guiding you through the different services available from the NHS. The team act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations, to negotiate immediate or prompt solutions.

If necessary, the team can also refer patients and families to specific local or national-based support agencies. View the detailed access guide for accessibility information external site. The service aims to: Advise and support patients, their families and carers. Provide information on NHS services. Listen to your concerns, suggestions or queries.

Help sort out problems quickly on your behalf. Back to Patient advice and support. Our hospital Our hospital About us About us What our patients say. Values and Objectives. Our history.

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The service provides on the spot information and helps to resolve concerns quickly and efficiently. When you create a form with Service Pal you are essentially creating all versions of the form at once. The electronic i Pad form that your employees will be using on the job and the PDF version that can be emailed and shared with your customers and stored in your records. We can also put you in touch with other people who may be able to help you, and give you details of groups or organisations that work outside the hospital, such as voluntary organisations, community groups or independent advocacy.

The clinics can be based in a hospital or in the community, such as in a health centre. Our form designer is intuitive whether you choose to start with one of our templates or create your own form from scratch.

Patient Advice and Liaison Service PALS at Northampton General Hospital. your name, the patients name, date of birth and a summary of your enquiry. The first.

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Patient Advice and Liaison Service (PALS)

Our aim is to try and resolve any concerns as quickly as possible. If we cannot resolve your concern to your satisfaction, we will advise you how to take the matter forward using the formal complaints procedure. Lewisham and Greenwich NHS Trust is committed to ensuring that we are providing high quality care and treatment for our patients. If you are unhappy with the way you have been treated by the NHS you have the right to make a complaint.

Complaints should be made within a year of the events concerned, or the date when you became aware of the problem. If your complaint dates.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Find out more here. Hide this message. If you are unhappy with any aspect of your care or that of a loved one , please try and discuss your concerns early on with a member of staff who is caring for you. Often they can resolve the issue quickly for you or provide you with information or advice to help you decide what to do. If your concerns cannot be discussed with a member of staff caring for you or you feel more comfortable discussing your concerns with someone not involved directly in your care you can contact our Patient Advice and Liaison Service.

PALS offers impartial advice and assistance to patients, their relatives, friends and carers. We can listen to feedback positive or negative , help you get answers to your questions and liaise on your behalf to help resolve any concerns about our Trust services. Please note that the PALS team cannot offer counselling, a diagnosis, detailed medical information or advocacy. We require the name, date of birth and address of the patient concerned and details of your concern.

Please also provide us with your contact telephone number.

Who Is NHS UK?